BC.GAME

Dear Customer,

Thank you for reaching out to us.

To better assist you with your issue, we kindly ask that you provide us with the relevant information or supporting documents related to your inquiry. Having complete and accurate details will help us resolve your concern more efficiently.

Please reply to this message with the requested information at your earliest convenience. If you have any questions or need help with what to include, feel free to let us know.

We look forward to your response.

Best regards,
BC.GAME Team

Hi Sandeep,

We’re truly sorry to hear about your experience and understand how frustrating this situation must be. If your withdrawal is marked as completed but not received, we’d be happy to investigate further.

Please reach out to our live support via https://help.bc.game/en/ for further checking

Thank you for your understanding.

Best regards,
BC.Game

Hi Tahir,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

Please know that account restrictions are only applied after careful review and are often related to security, policy violations, or account verification issues. We understand how frustrating this can be and would like to assist you further.

For further cheking, don't hesitate to get in touch with us directly from your registered email address at recovery@bcgame.com. Our team is committed to reviewing your case thoroughly and providing a clear update.

We appreciate your patience and hope to resolve this for you soon.

Best regards,
BC.GAME

Hi Yadukul,

Thank you for sharing your feedback. We're sorry to hear that you're experiencing difficulties with withdrawals.

Please note that BC.GAME fully supports both deposits and withdrawals. If you're facing issues, we’d be happy to assist you.

We kindly ask that you contact our support team via live chat. Our team is ready to help you resolve this issue as quickly as possible.

We appreciate your patience and look forward to helping you.

Best Regards,
BC.GAME

Hello Vijay,

We're very sorry to hear about your recent experience and truly understand your frustration.

Please rest assured that BC.GAME is a legitimate platform, and we take issues like this very seriously. If your deposit hasn't been credited or you're experiencing issues with withdrawals or OTPs, we’d like to resolve this as soon as possible.

To investigate and assist you directly, we kindly ask you to contact our support team again via live chat or email us at recovery@bcgame.com using the registered email address linked to your account.

We appreciate your patience and hope to resolve this matter promptly for you.

Best regards,
BC.GAME

Hi Astartes,

We’re sorry to hear about your experience. Please email us at recovery@bcgame.com with your case details so we can escalate the issue for investigation. While 2FA provides strong protection, we also urge users to avoid unknown links and never share sensitive information to keep their accounts secure.

Best regards,
BC.GAME

Hi Kabir,

We sincerely apologize for the issues you’ve faced with our support team and pending deposits. Your feedback is important to us, and we understand how frustrating this situation is.

We are reviewing your case and working to resolve the issue as quickly as possible. We value your trust and are committed to improving our service moving forward.

Please reach out to us directly at recovery@bcgame.com with your account details, and we will check this matter for you.

Thank you for your patience, and we hope to restore your confidence in BC Game.

Best regards,
BC.GAME

Hi Stasys,

Thank you for your feedback, and we’re sorry for your experience. Our platform doesn’t automatically place bets; if there’s a bet history, it was intentionally placed, either by mistake or by click. We recommend double-checking your screen before switching games to avoid accidental placements.

If you have further questions, feel free to contact our Email team at recovery@bcgame.com

Best regards,
BCGAME

Hi Anishr,

Thank you for your feedback. We'd like to clarify that our weekly and monthly bonuses are based on each player's total wagered amount. These bonuses are extra rewards provided fairly to all players, regardless of whether they are winning or losing. The more you wager, the higher the bonus you can expect, as it reflects your activity on the platform.

Regarding your concern about account blocking, please rest assured that BC.Game is a fair platform and does not block accounts simply because they are winning. Accounts are only restricted when there are clear violations of our Terms and Conditions, which all users agree to upon registration.

If you believe there’s been a misunderstanding or need further clarification, feel free to email us at recovery@bcgame.com.

Regards,
BCGAME

Hi Fil,

Thank you for your feedback. Please be advised that accounts are never locked without a valid reason. There are several factors that may lead to an account being locked, including policy violations or actions taken to protect the account.

BC.Game is a fair platform, and we do not close accounts without due cause. To assist you further, we are still awaiting the information we previously requested so we can review your case in more detail.

Regards,
BCGAME