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Review Time
It's been 3 days since I made a fiat withdrawal and the status is still order review
Order ID: F-1829527988274059486
Hello Customer,
Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience you’re experiencing.
We understand how important this matter is.
Please note that in many cases, delays like this are due to processing issues on the bank or payment provider’s side. However, we take every case seriously and are committed to helping you resolve it.
To assist you further, we kindly ask that you confirm your registered email address and any other relevant details. Once we verify your information, our team will follow up with you directly to resolve this matter as quickly as possible.
Deposited hundreds on this platform and lost. At some point I got a 5$ bonus from free spins with 60x wager requirement (300$ wager).
Managed to wager and was up about 160$. Once the wager was completed I was credited 5$. Mind you, there were no terms and conditions mentioned for this bonus. I asked support about this and they simply stated that these are their conditions (which are mentioned nowhere).
Who would even bother to wager 300$ for 5$? It doesn't make any sense. It's the scammiest thing I've ever seen on an online casino.
Hi Razvan,
Thank you for your feedback.
We’d appreciate the chance to review this further. Please contact us at recovery@bcgame.com with your account details so we can assist you directly.
Your feedback is valuable and helps us improve Thank you again for sharing.
Best regards,
BC.GAME
Very bad experience on this site.Deposits often gets stuck and there is no resolution for 2-3 weeks. Live support
literally takes 10- 15 hours to reply with bogus answers. One of my deposits was never credited despite providing all necessary proofs.So it's a loss without even placing a bet. One of my deposit is still stuck and i don't know if they will credit it or steal it again this time.
Update: That stuck deposit is still stuck and no solution is provided whatsoever. Moreover another 2 deposits also got stuck and now approx 2000 usd is stuck in deposit. I think that the money is gone. It's a fraud platform to lure customers and loot their money. -0/10 stars. Very very very bogus site.
Hi Danny,
Thank you for sharing your experience, and we’re sorry to hear about the issues with deposits. We understand your frustration and apologize for the delays.
To resolve this quickly, please reach out to our recovery team at recovery@bcgame.com with your account details. They will assist you further.
We appreciate your feedback and hope to resolve this soon.
Best regards,
BC.GAME
So i messages their apparent "24/7" support for days and I finally got a reply after days. They told me I need to do advance KYC which take 10 days. And then they said even if u do that your withdrawal might still not be processed. They are just throwing away excuses. Never play at this site. First times they will went through with ur withdrawal but at some point they will try to take ur money just like that. Advance KYC take almost 10 days and 95% failure rate most likely with the things they are asking from you.
And They are replying here saying they sent message to their support. Its all bs and lies. They don't do shit. Their live support is most likely im about 70% sure that it's AI generated and there is no real person behind it. Simply DO NOT WASTE YOUR TIME AND MONEY ON THIS WEBSITE. you'll get ripped of any minute now and then.
Hi Shayan,
Thank you for sharing your experience. We're sorry to hear about the challenges you've faced with our support and KYC process. We understand your frustration and apologize for the delays.
To resolve this, please reach out to our Email team at recovery@bcgame.com with your account details, and they’ll assist you further.
We appreciate your feedback and are committed to improving your experience.
I have played professionlly for 20 years, dont trust this site, its deceptive nd dishonest, locks your funds and refuses to cshout even tho you do their terms, please just go to licensed sites, i swear the frustration you will feel after is not worth their sketchy scheme
Hi Moe,
Thank you for your feedback. We're sorry to hear about your frustrations with locked funds and withdrawals. We understand how disappointing that must be.
Please reach out to our Email team at recovery@bcgame.com, and we’ll look into your case to assist you further. We appreciate your patience and hope to resolve this for you soon.
Best regards,
BC.GAME
West app don't trust this app fake . suppose deposited money no responding .deposited money loss
Hi Vikram,
Thanks for sharing your experience we’re truly sorry to hear about the deposit issue and understand your frustration.
Please contact us at recovery@bcgame.com with your UID and a screenshot of the transaction so we can look into it right away.
We appreciate your feedback and hope to resolve this for you soon.
Best Regards,
BC.GAME
The biggest scam site I have ever played at. This site holds the record for most deposits from me without ever being in profit to withdraw. I have made 27 deposits on this site. Playing similar games from no limit and hacksaw because I like them. On other sites they have their ups and downs (like they’re supposed to) here it’s nothing but downs. I have made 27 deposits onto this site all of 100-150 euros each time. I’ve played at the lowest stake each time like I do everywhere and every single deposit has been lost but not because I play too long and don’t take any winnings nope I can’t win. Every start point of my balance never goes higher. If I don’t get any winnings there is no point in withdrawing right? Well 27 deposits…. 27. All lose from the first press never even +€0.01 all lost. Now I’ve played at a lot of casinos but I understand now why this 1 has 1.8 rating. I’m surprised it’s not lower actually. All I can say is hopefully it’ll get shut down eventually but I feel sorry for everyone else who’s been scammed by them. I’ll take my loss and take it as a life lesson. Not all casinos are legit. This is one of them. Avoid if you want if not see for yourself. By far the worst casino I’ve ever played at.
Hi Danny,
Thank you for sharing your experience with us. I’m really sorry to hear about the frustration you've felt from your losing streaks.
Please know that while gambling is meant to be fun and entertaining, the outcomes are always unpredictable. Unfortunately, losses are part of the experience, but we do our best to ensure that everything is fair on our end. We always encourage players to gamble responsibly and within their limits.
If you have any concerns or would like us to review your account, please feel free to reach out to us at recovery@bcgame.com. We're here to help.
Thank you again for your feedback, and we hope your next experience is more positive.
Best Regards,
BC.Game
Where to begin? This site is an absolute travesty. Since the new operators took over they have completely turned this once decent crypto casino into a next level scam. I hate to say it but if you think I’m wrong try playing plinko and watch it completely eat your balance and not give you any profit whatsoever. Games are straight rigged and no one seems to care. Not the hosts not live support which live support on that site is a straight up joke as well. Bc pays these people to not help you whatsoever. And the minute you complain about what is so evidently obvious to anyone who regularly plays online casinos you’re either muted or given some stock lame farce of a response about switching games or a technical explanation on their fake rtp claims. You will regret playing here. I know I do. You should be ashamed. Scammers. 🖕🏽
Update:yeah I couldn’t care any less about your lame reply to save face. Your site isn’t even half as good as it was two years ago that’s why everyone is flocking to other sites like shuffle and goated. You can’t shrink bonuses to next to nothing, limit player wins by penny pinching and lowering rtp on all games and making it impossible to win ever and expect to keep your customer base. Idk who you have coming up with ideas over there but they need to stop. But hey if you’d rather I’d spend my money elsewhere than on your site that’s your prerogative. What a sham.
Do me a favor why don’t you deposit on your own “not scam site” and try to win anything whatsoever. play plinko. I guarantee you friggin lose everything. You’ve made all ur games unwinnable. You should be ashamed you turned a decent crypto casino into dog poop. Self exlcuding and won’t be back. 🤮 stay away people you’ve been warned
Hi Consumer,
We appreciate you taking the time to leave a review.
At BC. GAME, we take immense pride in the trust and integrity of our vast community of players. We want to emphasize that our commitment to responsible gaming extends to the strict adherence to territorial restrictions, which are clearly defined in our comprehensive Terms of Service. Responsible gaming is a core value for us, and we urge all our players to approach their gaming experience with mindfulness. It's crucial to acknowledge that wins and losses are inherent aspects of gaming, influenced by factors such as your game session, strategy, and objectives. Just like any form of gambling, there are inherent risks involved, and we stress the importance of gambling within your financial means and capabilities.
Regarding your concerns about scam, we take such allegations very seriously. We want to assure you that we do not manipulate the RTP of any of our games in any way. We collaborate exclusively with reputable providers who adhere to stringent regulations, ensuring that all our games maintain the highest RTP settings. Furthermore, we make it possible for all bets placed on our original games to be verifiable. To better assist you and address any outstanding issues, we kindly request additional information from you.
Regards,
BC. GAME
If you will win big they will blocked your account without telling why..this flatform has the most stupid support and.mostly scam people.
Hello Customer,
We’re sorry for the negative experience you had with BC.GAME.
We pride ourselves on the integrity and trust of thousands of players within the BCGame community.
The locking of an account only occurs in instances of extreme abuse.
I can see that the decision has been made in your case, but I have sent a message to see if I can help further.
Regards,
BCGAME
Why don't you want to open withdrawals for more than a day, I did an extended KYC!
You don't want to give my money?
UPD. Withdrawals have been opened, thanks
Hello Customer,
We’re sorry for the negative experience you had with BC.GAME.
We pride ourselves on the integrity and trust of thousands of players within the BCGame community.
The locking of an account's withdrawal only occurs in instances of extreme abuse.
I can see that the decision has been made in your case, but I have sent a message to see if I can help further.
Regards,
BCGAME
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