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Utilizei o método de pagamento MBWAY para fazer o pagamento dos artigos.
Quado as encomendas chegaram, a qualidade era demasiado má e procedi ao pedido de devolução dos artigos e valor pago.
Informaram-me que, uma vez que paguei via MBWAY, apenas podem devolver o valor pago através de créditos da Temu.
O apoio ao cliente encaminhou para a equipa de legal.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html).Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
