Review of BC.GAME
I had a very frustrating experience with BC.Game.
I placed a bet on “Over 1.5 yellow cards for River Plate in the first half.” Two yellow cards were issued: one to a player on the pitch and one to a substitute. That substitute later entered the match in the second half already booked, meaning the yellow card was issued during the first half — which should clearly count for this market.
However, BC.Game marked the bet as lost, and when I contacted support, I received one of the most absurd explanations I’ve ever heard: that “two yellow cards mean the bet is lost.” Later, they changed their version and claimed that yellow cards given to substitutes don’t count — a rule that was never disclosed in the Terms & Conditions or in the market description at the time of the bet.
This is unacceptable.
I’m not even demanding they settle the bet as a win — I understand it may be considered a gray area. What I do demand is a refund of the stake, as I placed the bet without any way of knowing that such a hidden rule would apply. On top of that, the support agent misinformed me, showing that even their own team didn’t know how this market worked.
BC.Game closed the case without taking any responsibility.
If you can’t be transparent with your users — or worse, if your support doesn’t know your own rules — how can anyone trust this platform?
Thanks for your message.
According to our rules, only yellow cards shown to active players on the field count toward this market. Cards given to substitutes are not included.
We understand this may have caused some confusion, but the bet was settled correctly based on our standard policy.
Thank you for your understanding.
Best regards,
BC.GAME Team
