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My name is Noah Rupp and my account has been locked out for days with almost $10,000 CAD in it. I have gone to chat and emailed support several times with no response. This is completely unacceptable and poor customer service.
Dear Noah,
We sincerely apologize for the frustration caused by your account being locked and the lack. We understand how concerning this is, especially with the significant funds involved.
We are prioritizing your issue and recommend reaching out directly to our recovery team at recovery@bcgame.com for faster resolution.
Thank you for your patience, and feel free to contact us if you have any further questions. We aim to resolve this promptly.
Best regards,
BC.GAME
