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This is my experience with this site, it's been 13 days chasing the support team to get my winning amount, they are some kind of robots who doesn't understand the issue, I have raised three tickets already but all they did , answering same thing that money is credited to my account, I have given all the proofs including live video and bank statement, but their IQ level is really low and replying as a robot. Here is the details of my withdrawal. I will never ever want to recommend or play in this site anymore.
This is what customer care is saying
We would like to inform you that the merchant has thoroughly investigated your order and has provided the final result. As such, we are unable to create any additional tickets as the investigation has concluded. Please contact your bank for further assistance. So they trust their merchant and not the players after giving live proof and bank statements . Worst experience
My id -63968852
F-1828127374781258651
Hi Raman,
We’re truly sorry to hear your fiat withdrawal hasn’t arrived we understand how frustrating that is. To resolve this quickly, please email your deposit details to recovery@bcgame.com so our team can assist you directly.
Thanks for your patience we’re here to help however we can.
Best Regards,
BC.GAME
