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Dos veces en un dia , hice un deposito y lo transfirieron a cargo de bono y no a mi wallet , luego lo desconocen o te obligan a jugar en los bonos que no te deja transferir a la wallet , en resumen te roban el dinero,,,,, ES UN ROBO
Hi Guillermo,
Thank you for sharing your experience. We're sorry to hear about the issues. We understand how confusing it can be, and we apologize for any frustration caused.
Your deposit was added to your bonus balance as part of a promotion. To clarify the rules, please reach out to us at recovery@bcgame.com, and our team will assist you further.
We’re here to help resolve this and appreciate your understanding.
Best regards,
BC.GAME
