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My account crypto tip permissions were suspended by BC.Game, for reasons I do not know. But, I checked the FAQ page and got to know that an Advanced KYC Verification is required to remove this barrier, which I subsequently did. It was mentioned on the Advance Verification page that it would take 1 week to verify my submission. It has been 1-2 weeks already post my verification and it still shows "pending review". I contacted the support regarding this and have not got a reply after 24+ hours of waiting. I understand that you guys require KYC for certain cases but I don't understand why the Support team is not replying after 24+ hours on a WEEKDAY to understand and clear my queries. I have around 500+ USDT on this account, and am a loyal customer to BC.Game. This is ABSOLUTELY UNNACCEPTABLE.
Please give me a timeline on when the Support Team will reply on my Query.
